As an admin you may want to only refund a certain amount or percentage of a payment.

To partially refund a customer:

  1. Find the relevant payment in the Invoices table

  2. Click on the Actions button

  3. Select 'Refund payment'

  4. Edit the refund amount as required, and choose whether to also cancel the invoice and/or appointment

  5. Tick 'Suppress mail' if you don't want the customer to receive an email notification of the refund

  6. Click confirm

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