Hero syncs with EMIS in real-time, which means that the connection between Hero and EMIS is constantly refreshing to ensure both systems are up-to-date with each other. However, sometimes there may be a slight time-delay in the sync.

If this happens and you find that you're missing appointment bookings from EMIS in the Hero Admin Diary, then you can refresh Hero.

To re-sync, log into your Admin account and go to the Diary page.

Click the green re-sync button.

This will complete the re-sync.

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