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Articles made for patients using Hero.
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15 articles in this collection
Written by
Harry Winther
I have logged into Hero and cannot see my invoice
Why can I not see my invoice when I am logged into Hero?
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Written by
Harry Winther
Updated over a week ago
How to cancel an appointment from your Hero account
Cancel appointments and receive a refund without needing to call the practice
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Written by
Harry Winther
Updated over a week ago
How to download a PDF receipt of your payments
Viewing and downloading invoices and receipts is easy in Hero.
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Written by
Harry Winther
Updated over a week ago
How to reschedule appointments from your patient account
Rescheduling appointments on Hero is simple
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Written by
Harry Winther
Updated over a week ago
How to change your preferred payment methods in Hero.
Change your card details, or add a direct debit mandate to a practice you are associated with.
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Written by
Harry Winther
Updated over a week ago
How to become the bill payer for another patient on Hero
Pay for your loved ones invoices on Hero
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Written by
Harry Winther
Updated over a week ago
How to sign-in to your Hero Health account
A step by step guide of how to sign in to your patient account
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Written by
Harry Winther
Updated over a week ago
How to pay an unpaid invoice on Hero
Sign-in to your Hero account to pay an unpaid invoice on Hero
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Written by
Harry Winther
Updated over a week ago
What to do if you have not received your 'log in code' from Hero.
Follow these steps to log in without our secure log in code.
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Written by
Harry Winther
Updated over a week ago
Patient: 'I cannot find the link to my video consultation'
How to access your video consultation through Hero
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Written by
Harry Winther
Updated over a week ago
Which browsers support Hero's video consultations?
Here is our guide on which devices work best for video.
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Written by
Harry Winther
Updated over a week ago
'Trying to join a video consultation on an unsupported browser'
What to do if this error message appears on your desktop
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Written by
Harry Winther
Updated over a week ago
Patient: 'How do I start my video consultation?'
My specialist has sent me a video link
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Written by
Harry Winther
Updated over a week ago
How to book an appointment
A patients guide to booking an appointment with Hero
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Written by
Harry Winther
Updated over a week ago
We do not offer medical advice.
We advise you speak to your local GP if you are concerned with your health.
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Written by
Harry Winther
Updated over a week ago