For Patients

How to cancel an appointment from your Hero account

Cancel appointments and receive a refund without needing to call the practice

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Written by Harry Winther
Updated over a week ago

How to download a PDF receipt of your payments

Viewing and downloading invoices and receipts is easy in Hero.

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Written by Harry Winther
Updated over a week ago

How to reschedule appointments from your patient account

Rescheduling appointments on Hero is simple

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Written by Harry Winther
Updated over a week ago

How to change your preferred payment methods in Hero.

Change your card details, or add a direct debit mandate to a practice you are associated with.

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Written by Harry Winther
Updated over a week ago

How to become the bill payer for another patient on Hero

Pay for your loved ones invoices on Hero

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Written by Harry Winther
Updated over a week ago

How to sign-in to your Hero Health account

A step by step guide of how to sign in to your patient account

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Written by Harry Winther
Updated over a week ago

How to pay an unpaid invoice on Hero

Sign-in to your Hero account to pay an unpaid invoice on Hero

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Written by Harry Winther
Updated over a week ago

What to do if you have not received your 'log in code' from Hero.

Follow these steps to log in without our secure log in code.

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Written by Harry Winther
Updated over a week ago

Patient: 'I cannot find the link to my video consultation'

How to access your video consultation through Hero

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Written by Harry Winther
Updated over a week ago

Which browsers support Hero's video consultations?

Here is our guide on which devices work best for video.

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Written by Harry Winther
Updated over a week ago

'Trying to join a video consultation on an unsupported browser'

What to do if this error message appears on your desktop

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Written by Harry Winther
Updated over a week ago

Patient: 'How do I start my video consultation?'

My specialist has sent me a video link

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Written by Harry Winther
Updated over a week ago

How to book an appointment

A patients guide to booking an appointment with Hero

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Written by Harry Winther
Updated over a week ago

We do not offer medical advice.

We advise you speak to your local GP if you are concerned with your health.

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Written by Harry Winther
Updated over a week ago