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For Patients

Articles made for patients using Hero.

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16 articles in this collection
Written by Harry Winther

We do not offer medical advice.

We advise you speak to your local GP if you are concerned with your health.
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Written by Harry Winther
Updated over a week ago
Signing in to Hero

How to sign in to your Hero Health account

A step by step guide of how to sign in to your account
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Written by Harry Winther
Updated over a week ago

What to do if you have not received your 'log in code' from Hero.

Follow these steps to log in without our secure log in code.
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Written by Harry Winther
Updated over a week ago
Appointments

How to book an appointment

A patients' guide to booking an appointment with Hero
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Written by Harry Winther
Updated over a week ago

How to cancel an appointment from your Hero account

Cancel appointments and receive a refund without needing to call the practice
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Written by Harry Winther
Updated over a week ago

How to reschedule appointments from your patient account

Rescheduling appointments on Hero is simple
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Written by Harry Winther
Updated over a week ago
Video Appointments

'Trying to join a video consultation on an unsupported browser'

What to do if this error message appears on your desktop
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Written by Harry Winther
Updated over a week ago

How do I start my video consultation?

My specialist has sent me a video link
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Written by Harry Winther
Updated over a week ago

How to find the link to your video consultation

How to access your video consultation through Hero
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Written by Harry Winther
Updated over a week ago

Which browsers support Hero's video consultations?

Here is our guide on which devices work best for video.
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Written by Harry Winther
Updated over a week ago
Payments

How to pay an unpaid invoice on Hero

Sign-in to your Hero account to pay an unpaid invoice on Hero
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Written by Harry Winther
Updated over a week ago

Payments without signing in

Patients can pay an invoice without signing into Hero
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Written by Harry Winther
Updated over a week ago

How to change your preferred payment methods in Hero.

Change your card details, or add a direct debit mandate to a practice you are associated with.
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Written by Harry Winther
Updated over a week ago

How to become the bill payer for another patient on Hero

Pay for your loved ones' invoices on Hero
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Written by Harry Winther
Updated over a week ago

How to download a PDF receipt of your payments

Viewing and downloading invoices and receipts is easy in Hero.
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Written by Harry Winther
Updated over a week ago

I have logged into Hero and cannot see my invoice

Why can I not see my invoice when I am logged into Hero?
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Written by Harry Winther
Updated over a week ago