For Practices

Articles made for practice staff.

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28 articles in this collection
Written by Harry Winther

Feature update: Administration

Customise how you tag unavailable time in the diary, and send notes to your team members
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Written by Harry Winther
Updated this week

Feature update: Notifications

Get notified when a patient purchases a self-serve product
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Written by Harry Winther
Updated this week

How to create a self-serve product on Hero

Allow patients to buy services directly from your website?
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Written by Harry Winther
Updated this week

Feature update: Edit availability

Edit existing availability with a few simple steps
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Written by Harry Winther
Updated this week

Adding an existing practitioner to a new location

Get your locations up and running in no time
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Written by Harry Winther
Updated over a week ago

How to set up a Stripe account

We use Stripe to process patients card payments on Hero
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Written by Harry Winther
Updated over a week ago

How to find a google maps URL for your practice

A google maps URL is required to set up a new location on Hero
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Written by Harry Winther
Updated over a week ago

Feature update: Adding locations in Hero

Expand your practice by adding new locations on Hero
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Written by Harry Winther
Updated over a week ago

Adding permissions to 'Admins', restrict access to certain members of your team

Restrict certain users access to your settings and reports
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Written by Harry Winther
Updated over a week ago

Feature update: Diary sidebar

We have now introduced an informative sidebar for users.
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Written by Harry Winther
Updated over a week ago

How to refund a patient in Hero

Refund patients with just a few simple clicks
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Written by Harry Winther
Updated over a week ago

How to add a new administrator on Hero

Add members to your team in minutes
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Written by Harry Winther
Updated over a week ago

Feature update: Diary filters

Filter the diary to a 4 hour view, practitioner view and a week view.
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Written by Harry Winther
Updated over a week ago

How to change your cancellation policy

Choose a cancellation policy that suits your business
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Written by Harry Winther
Updated over a week ago

How to add a new practitioner in Hero

Add a new member to your team in a few simple steps
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Written by Harry Winther
Updated over a week ago

Feature update: Video Consultations

We now offer video consultations in partnership with Whereby.
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Written by Harry Winther
Updated over a week ago

Practitioner: 'How do I start my video consultation?'

Accessing your video appointments is simple on Hero.
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Written by Harry Winther
Updated over a week ago

How to change a patients payment methods

Our simple method to changing payment methods
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Written by Harry Winther
Updated over a week ago

How to invoice patients

Send patients an invoice for any services delivered on Hero.
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Written by Harry Winther
Updated over a week ago

How to archive patients on Hero

Delete duplicate patients with the click of a button
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Written by Harry Winther
Updated over a week ago

How to edit patient details on Hero

Edit patient details at the click of a button.
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Written by Harry Winther
Updated over a week ago

How to cancel an appointment

Cancel appointments with just a few simple clicks.
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Written by Harry Winther
Updated over a week ago

How to create practitioner availability

A guide to getting your time online.
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Written by Harry Winther
Updated over a week ago

How to reschedule an appointment

Reschedule appointments with the click of a button.
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Written by Harry Winther
Updated over a week ago

An explanation of our integration with GoCardless

GoCardless offers a direct debit service between you and your patients
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Written by Harry Winther
Updated over a week ago

Booking appointments has never been so easy!

A guide through Hero's unique booking experience.
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Written by Harry Winther
Updated over a week ago

Starting with Hero? Here's our guide to help you get up and running.

Useful tips for a smooth start.
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Written by Harry Winther
Updated over a week ago

How do I make practitioners unavailable?

Take practitioners availability offline with these simple steps.
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Written by Harry Winther
Updated over a week ago