Your Heron phone number is the number patients will call (or be redirected to) when Heron handles inquiries on your clinic’s behalf. This number is essential for configuring your phone system, testing how Heron responds, and ensuring no inquiry is missed.
🔍 Where to Find It
You can find your Heron number in one of two ways:
1. Check Your Onboarding Email
When your clinic was onboarded to Heron, your assigned phone number(s) were sent to you by email. Look for a message with the subject line:
“Your Heron Phone Number(s) + Next Steps”
This will include the number(s) you can begin using or redirecting calls to.
2. Contact Support
If you can’t find the original onboarding email or aren’t sure which number is active for your clinic, you can contact us directly:
Just let us know your clinic name and we’ll confirm your assigned number.
📌 Why It Matters
Knowing your Heron number is important for:
Testing how Heron handles incoming calls
Setting up call forwarding or IVR routing from your existing phone system
Ensuring patients are reaching Heron when your team is unavailable