HEYBIT strongly recommends you to register Google Authenticator in order to better protect your asset. However, if you would like to un-register it for any reason, here is how.
[How to un-register]
*Please re-consider before you actually un-register Google Authenticator as it may expose your account and your asset to possible hacking and withdrawal by someone else.
If you still have the mobile device with the HEYBIT-registered Google Authenticator, please see the following.
Step 1) Click "Account info" in your account profile
Step 2) Click "Unregister" button in the bottom
Step 3) Enter 6-digit Google verification code from your Google Authenticator and click "Confirm"
Step 4) Delete "HEYBIT Service" in your Google Authenticator app (Click "..." button in the upper right corner of the app screen and select "Edit" to delete it)
[How to re-register]
If you have lost the mobile device with the HEYBIT-registered Google Authenticator and want to re-register on your new mobile device, please send an email to firstname.lastname@example.org as follows:
Sender: the email address you registered at HEYBIT
"I hereby authorize HEYBIT to un-register the OTP of (your name)."
Reason for un-registering: (ex: I lost my phone, I lost the back-up code of the Google Authenticator, I mistakenly deleted the app, etc.)
Attachment: the photo of yourself holding your passport opened to the personal data page, along with a handwritten memo with the current date and the service name "HEYBIT" and your email registered at HEYBIT.
The date on the memo must be the same as the date you submit your request.
The memo and the information on the personal data page of your passport must be clearly visible.
Your entire face and the personal information on your ID must be clearly visible.
Your ID must be held at a close enough distance to ensure that it can be read easily.
Please understand that we follow a strict protocol as this is to make sure that the request is from the rightful user. Our customer support team will check the identity and process accordingly.