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(Guide) How to unregister and re-register Two-Factor Authentication (2FA)
(Guide) How to unregister and re-register Two-Factor Authentication (2FA)
Updated over a week ago

This is the Digital Asset Investment Platform HEYBIT.

HEYBIT strongly recommends you register Google Authenticator to better protect your assets. However, if you would like to un-register it for any reason, here is how.

[How to re-register]

If you have lost the mobile device with the HEYBIT-registered Google Authenticator or have another reason and want to re-register on your new mobile device, please send an email to as follows:

  • Sender: the email address you registered at HEYBIT

  • Email text:

    • "I hereby authorize HEYBIT to un-register the OTP of (your name)."

    • Reason for unregistering: (ex: I lost my phone, I lost the backup code of the Google Authenticator, I mistakenly deleted the app, etc.)

  • Attachment: the photo of yourself holding your passport opened to the personal data page, along with a handwritten memo with the current date and the service name "HEYBIT" and your email registered at HEYBIT.

    • The date on the memo must be the same as the date you submit your request.

    • The memo and the information on the personal data page of your passport must be clearly visible.

    • Your entire face and the personal information on your ID must be clearly visible.

    • Your ID must be held at a close enough distance to ensure that it can be read easily.

Please understand that we follow a strict protocol as this is to make sure that the request is from the rightful user. Our customer support team will check the identity and process accordingly.

[How to un-register]

*Please re-consider before you actually un-register Google Authenticator as it may expose your account and your assets to possible hacking and withdrawal by someone else.

If you still have a mobile device with the HEYBIT-registered Google Authenticator, please see the following.

Step 1. After logging in, click on the two lines or the name in the upper right corner, and then click on "Security." You will be able to see the "Unregister" button for OTP Verification.

Step 2. Enter a 6-digit Google verification code from your Google Authenticator and click "Confirm"

Step 3. Delete "HEYBIT Service" in your Google Authenticator app

For further assistance or inquiries, 💡 Contact Our Support Team >

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