How do I update my name?
How do I update my name?
When on the home page, click on the profile button at the top right corner of your screen. Scroll down and click on "Update account details".
Please note that you will only be able to update your name once. Please ensure that it matches your full name that is registered with your loyalty programme.
How do I update my email address?
How do I update my email address?
When on the home page, click on the profile button at the top right corner of your screen. Scroll down and click on "Update account details".
Please note that you will only be able to update your email once and you can only update to an email that has not been previously registered with HeyMax.
How do I update my phone number
How do I update my phone number
We currently do not support this feature. Please help to upvote this feature request to help us prioritise working on it https://feedback.heymax.ai/p/change-phone-number.
If the request is urgent, please contact support.
How do I merge two accounts into one?
How do I merge two accounts into one?
We currently do not support this feature. Please help to upvote this feature request to help us prioritise working on it https://feedback.heymax.ai/p/merge-2-heymax-accounts
If the request is urgent, please contact support.
HeyMax is designed for individual use, with one account per person. We do not permit or support the swapping, sharing, or transfer of account ownership. If your account is found to violate this policy, including but not limited to engaging in unauthorised account swapping, sharing, or other prohibited activities, HeyMax reserves the right to terminate your account immediately without prior notice.