1. What is the Max Miles to yuu Points conversion, and who can do it?
1. What is the Max Miles to yuu Points conversion, and who can do it?
Transferring Max Miles to yuu Points lets you pay instantly for groceries, coffee, rides, and more at 1,000+ outlets. Anyone with an active HeyMax account and a personal yuu Rewards Club account can transfer.
2. Are there any fees?
2. Are there any fees?
No, you do not have to pay any fees to transfer.
3. What’s the transfer rate, and is there a minimum transfer?
3. What’s the transfer rate, and is there a minimum transfer?
The rate is fixed at 1 Max Mile → 3 yuu Points.
Minimum transfer: 1,000 Max Miles (3,000 yuu Points)
4. How long do transfers take to process?
4. How long do transfers take to process?
After submitting your transfer, your yuu Points will typically be credited to your yuu Account within 3 working days. However, it may take up to 14 working days in some cases.
5. Are transfers reversible, or can I convert yuu Points back to Max Miles?
5. Are transfers reversible, or can I convert yuu Points back to Max Miles?
Transfers from Max Miles to yuu Points are one-way and final (no reversals, no refunds). Do review the amount before you finalise the transfer.
6. Can I link multiple yuu Accounts or send yuu Points to someone else?
6. Can I link multiple yuu Accounts or send yuu Points to someone else?
For security, each HeyMax account can link to one yuu Account and it must belong to you. Once you’ve linked your HeyMax account to a yuu Account, you cannot unlink it. Transferring yuu Points to a friend or family member’s yuu Account is not supported.
7. Do yuu Points expire, and could the conversion rate change?
7. Do yuu Points expire, and could the conversion rate change?
Following yuu’s standard policy, yuu Points expire 2 years from the date of issuance. yuu Points are subjected to the terms and conditions of the yuu Rewards programme: Terms and Conditions — yuu Rewards Club
HeyMax and yuu may adjust the 1:3 conversion rate or other rules, but we’ll give notice wherever possible (and typically at least 14 days in advance).
8. My yuu Points didn’t show up. What should I do?
8. My yuu Points didn’t show up. What should I do?
It typically takes less than 3 working days for your yuu Points to be credited to your yuu Account, but may take up to 14 working days. If more than 14 working days have passed, please confirm that you are logged in to the the correct linked yuu Account.
Still missing? In HeyMax, go to your Profile (top right corner of the app) → “Contact Support” → “yuu Campaign Inquiries” → “Transferring Max Miles to yuu Points”. We’ll work to trace it from there.