Use our online pharmacy to order your NHS repeat prescriptions and get them delivered for free, at no extra cost to you or the NHS

Follow these steps to order your NHS repeat prescription

See your repeat prescriptions

Once you've signed up, because we are securely connected to the NHS, your repeat prescriptions will be retrieved from your GP surgery and from here you can order what you need.

See 'Registering with Hey Pharmacist' for more details.

Select your preferred delivery method

Your medication will be delivered free of charge to any UK address in plain, unbranded packaging.

See 'Delivery and Collections with Hey Pharmacist' for more details.

Hey Pharmacist is FREE

Using Hey Pharmacist prescription delivery service does not cost you or the NHS anything. If you pay for your prescription, we will request online payment once your GP has approved your order. If you do not pay for your prescriptions, you’ll be asked to provide your exemption details.

See 'How do I pay for my prescriptions?' and 'How do exemptions work with Hey Pharmacist?' for more details.

Your GP will check your order

Once you’ve ordered your medication, your order is then reviewed by your GP and once approved it will be delivered to your chosen address.

Get updates on your order

We will let you know of your order status by email so you’re always up to date. You can also select to be reminded when to re-order your medications making sure you never run out.

See 'What's the status of my order?' and 'Can I have an order reminder?' for more details.

Order medication for someone else

If you have the Hey Pharmacist mobile app then you'll be able to:

  • order medication on their behalf

  • choose where the medication is delivered to

  • get progress updates on the order

See 'Can I order for someone else?' for more details.

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