We understand that people like different options as to how they receive their medication, this is why we currently offer the below collection/delivery options. 

Free home delivery by Hey Pharmacist

Your medication can be delivered to any address within the UK, and will arrive in plain, protective packaging. This includes fridge lines (insulin etc.) and controlled drugs. For more on this, please see our 'what if my medications needs to be chilled?' article.

There is no additional cost to you or the NHS for using Hey Pharmacist delivery or collection options.

More about our delivery and collection options...

Most deliveries are made by Royal Mail using a tracked service. This means that you will receive a notification directly from Royal Mail advising estimated delivery window. In most cases, the item will fit through your letterbox. If the item is too big for the letterbox, and you are not going to be at home to receive your delivery, you can use a link within the Royal Mail notification to:

  • advise of a neighbour that you'd like to accept the delivery for you

  • nominate a 'safe-place' to leave your delivery

  • arrange a re-delivery to a more convenient time

or, alternatively, you can collect your item from your local delivery office. Royal Mail will keep your item for up to 30 days. Please note that if you order fridge lines, you need to make arrangements to receive these and put them into the fridge as soon as possible.

For deliveries of certain controlled drugs, you will be asked for a signature.

Collect from any pharmacy in England

The local pharmacy that you chose will receive your prescription, but is not connected with Hey Pharmacist in any way. Hey Pharmacist receives no funding or financial gain for providing this option.

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