For medication that needs to be kept chilled, there are a few things we do to get this safely to you


We package all these orders using Woolcool insulation. This includes Woolcool’s fleece liners and ice packs, to ensure the medication remains within 2-8c as it travels through Royal Mail's network.

Royal Mail

We send all of these orders on a Royal Mail tracked 24 service, which means that you should get it the next day, which helps to ensure the medication is within the correct temperature range.

For added safety, you'll also see the above label to let you know when we packaged your order. This will tell you the date and time when the medication is still safe to use.

Recycling of Woolcool

You can find ways to recycle the ice packs and fleece liners on Woolcools' website

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