How to set up birthday notifications

With Hi5's Slack and mobile app birthday notifications, you'll never forget a birthday again!

Written by Refiloe Metsing
Updated this week

How do Hi5's digital rewards work?

Hi5 gives out automatic digital rewards to your company's top Hi5 givers & receivers.

Written by Sharné McDonald
Updated over a week ago

How to download a PDF report of an employee's role and goals

You can download a PDF of each role with its goals to keep record.

Written by Sharné McDonald
Updated over a week ago

How to set a custom rating cycle

You can choose to customise the start and end of your rating cycle

Written by Sharné McDonald
Updated over a week ago

Why is there no data in my employee's report?

Employee reports won't display data if the time period selected has no ratings associated with it.

Written by Refiloe Metsing
Updated over a week ago

How To: Register an account

Missing out on Hi5? Sign up by following these simple steps.

Written by Sharné McDonald
Updated over a week ago

Getting Started: Administrators

You've created a Hi5 account for your company, now what?

Written by Sharné McDonald
Updated over a week ago

Getting Started: Line Managers.

Your Administrator has assigned you as a Line Manager, this is what you have access to.

Written by Sharné McDonald
Updated over a week ago

How to see all the co-workers an employee has been assigned to rate

Pull up information about who an employee has been set to rate quickly and easily.

Written by Refiloe Metsing
Updated over a week ago

Why did I get a notification about a bad rating?

Admins can decide if they want Line Managers to be notified when their team members receive poor ratings.

Written by Refiloe Metsing
Updated over a week ago

How to: Sign In

Hi5 for joining us! Here's how to sign in.

Written by Sharné McDonald
Updated over a week ago

How to use the Manage section

Manage your employees' info in a jiffy.

Written by Sharné McDonald
Updated over a week ago

How to customise company settings

You can customise your settings to suit your company's needs.

Written by Sharné McDonald
Updated over a week ago

How rating transparency works.

When it comes to ratings, there are 3 transparency settings - here's what it means.

Written by Sharné McDonald
Updated over a week ago

What rating data can an employee see on the Open transparency setting?

The Open transparency setting allows employees to see the same rating data as the Admin sees.

Written by Sharné McDonald
Updated over a week ago

What rating data can an employee see on the Medium transparency setting?

The Medium transparency setting allows employees to see their co-workers' aggregated rating data using Company Status.

Written by Sharné McDonald
Updated over a week ago

What rating data can an employee see on the Closed transparency setting?

The Closed transparency setting allows employees to see only their own aggregated rating data.

Written by Sharné McDonald
Updated over a week ago

How to: edit my employee's profile.

As an Admin, you can add employee details like birthday, start date, what they do, as well as upload a profile pic!

Written by Sharné McDonald
Updated over a week ago

How to: Invite many co-workers at once

Too many co-workers to count? Here's a simple way to invite them to Hi5 in one go.

Written by Sharné McDonald
Updated over a week ago

How to integrate Slack with Hi5.

These easy steps will help you add the Hi5 Slack app to your company account.

Written by Sharné McDonald
Updated over a week ago

How to: remove Hi5 Slack integration.

To get the new Hi5 Slack app, you first need to remove the previous version. Here's how.

Written by Sharné McDonald
Updated over a week ago

How to: add company Values.

Use your company Values to measure Culture.

Written by Sharné McDonald
Updated over a week ago

How to: add Offices.

If you have a multi-site company, you can create Offices to filter your employees and data according to location.

Written by Sharné McDonald
Updated over a week ago

How to: add Departments.

Add your company's Departments and assign people to them - a great tool for grouping co-workers and their data!

Written by Sharné McDonald
Updated over a week ago

How to: add Roles.

Adding Roles with Goals to your employees.

Written by Sharné McDonald
Updated over a week ago

How to: assign Roles.

After creating Roles with Goals, you can easily assign them to your employees.

Written by Sharné McDonald
Updated over a week ago

What to do after an employee has created their own Goals.

If you haven't assigned a Role to an employee, they are able to create their own Goals. Here are your next steps as an Admin.

Written by Sharné McDonald
Updated over a week ago

How to: assign people to rate their co-workers.

Ensure that people are rated by their co-workers.

Written by Gary Willmott
Updated over a week ago

How to see pending ratings.

You can check how many ratings still need to be done in your company.

Written by Sharné McDonald
Updated over a week ago

Remind your employees to do their ratings.

We've added convenient Reminder to Rate buttons!

Written by Sharné McDonald
Updated over a week ago

How to: View inactive users

How do I see which co-workers have not activated their accounts after I've invited them?

Written by Sharné McDonald
Updated over a week ago

How to: resend the activation invite email.

If your co-workers haven't activated their accounts, you can simply resend an activation link.

Written by Sharné McDonald
Updated over a week ago

You can download a CSV file of your Hi5 Wall of Fame!

We've made it easy to keep record of filtered Hi5's on the Wall of Fame

Written by Refiloe Metsing
Updated over a week ago

The Admin's monthly report.

Every month on the 25th, we'll send you a data snippet so you can see how your company is doing.

Written by Sharné McDonald
Updated over a week ago

How to get feedback from clients.

You can use our Company Feedback feature to request feedback from your clients on their experience with your company.

Written by Sharné McDonald
Updated over a week ago

How to: delete Hi5's.

The kids misbehaving? Here's how to delete anyone's Hi5.

Written by Refiloe Metsing
Updated over a week ago

How to: Remove a user

You can delete redundant users from the company account

Written by Sharné McDonald
Updated over a week ago

How to upgrade your plan

Get the benefits of our paid subscriptions, like great insights and reports.

Written by Sharné McDonald
Updated over a week ago

How to: Delete my company account

We understand that Hi5 is not for everyone, but we're still sad to see you go.

Written by Sharné McDonald
Updated over a week ago

Crown a Hi5!

You've just awarded and recognised an employee, now make it public! 

Written by Sharné McDonald
Updated over a week ago

How to: use the Recognition Dashboard

A simple way to find out who got the most Hi5's and get some great appreciation stats!

Written by Gary Willmott
Updated over a week ago

How to: Print your Hi5 invoice.

We manage payments via Stripe and we've integrated invoices into Hi5 to make Billing as smooth as possible for you.

Written by Sharné McDonald
Updated over a week ago

How to: downgrade my subscription plan

Are you on Hi5 Business or Awesome and wanting to scale down? Follow these easy steps to downgrade your account.

Written by Sharné McDonald
Updated over a week ago

How to: change your credit card details on Hi5.

You can change your billing details if you need to.

Written by Sharné McDonald
Updated over a week ago

How to view Hi5's by Culture

You can now see which of your company values are being appreciated, and by whom!

Written by Refiloe Metsing
Updated over a week ago

How to: view Culture graphs.

Want to get a detailed report on how your company Culture is doing? You can!

Written by Sharné McDonald
Updated over a week ago

How to: use Company Status.

Company Status is where you can see all the ratings with Employee overviews and get detailed insights.

Written by Sharné McDonald
Updated over a week ago

How to use Company Score reports.

Company Score has a simplified, printable format for you to get a basic overview of ratings in your company.

Written by Sharné McDonald
Updated over a week ago