To start us off, first find the learner in question in the learners tab.
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Once you have found the learner in question, select the current role that they have under the "role" column.

Now select the role you would like the account to have.
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If the role selected is a manager, an extra step will be included to choose which groups they will manage. On this screen, you will be able to filter the results by a search term to pick which group you want to give them permission to manage.
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