To use the Hideez Dongle as a Bluetooth adapter on Mac computers, like with other Bluetooth adapters for Macs, it is not enough to just plug it into a USB port on your computer. 

There are two ways to get the Hideez Dongle to work on your Mac and both require you to run through a couple additional steps. Option 1 is to use the utility Bluetooth Explorer and Option 2 is to enter a special command through the Terminal.

Either way will work, please pick the option that is most convenient for you. Note that when the system switches to Hideez Dongle, previous Bluetooth connections will be lost and all devices will need to be reconnected. You will need to do this once and all settings will be saved for the future.

Option 1. Bluetooth Explorer utility

 

We can provide you with this utility if you contact our support team (support@hideez.com) or, you can download it yourself. (https://cdn.shopify.com/s/files/1/0007/8017/3348/files/Bluetooth_Explorer.zip?17551555363790595184 or https://drive.google.com/open?id=1Zd0L3suYmSd9PESGdlnkKLDWisBZkLBb) This utility was developed by Apple and is contained in the Hardware IO Tools utility package.

Bluetooth Explorer is a free utility, but in order to download it, you must use your current Apple ID, or create one. It does not take much time.

  1. Go to https://developer.apple.com/download/more and log in using your Apple Developer account.
  2. Sort / scroll / search until you find "Advanced Tools for Xcode." Download it to a place that is easy to find on your computer (for example, your desktop or the downloads folder).
  3. Install Bluetooth Explorer.
  4. Launch the Bluetooth Explorer application from the Applications folder, the launchpad, or directly from .dmg. If a warning appears, click "Open". (Important: Bluetooth Explorer does NOT open a home window or app user interface — all of the options for this utility appear in the menu bar at the top of your screen).
  5. In the Bluetooth Explorer menu, select “Tools” then “HCI Controller Selector”.
  6. Click the drop-down arrow and select your third-party controller (after selecting, [ACTIVE] will appear to the right of your selection).

Important: If you are using a Bluetooth keyboard and/or mouse, you will lose the connection to these devices. Either connect non-Bluetooth peripherals, or be ready to use the ones that are built into your laptop. To get them back, go to “System Settings” > “Bluetooth” and re-pair your devices - the settings will be saved for the future. Restart the computer.

Option 2. Commands via Terminal

You can send a special command to the system through the terminal (command line), which will allow the system to use the Hideez Dongle by default for Bluetooth devices. 

  1. In the Spotlight search bar, enter the word “Terminal” and press "Enter".
  2. You should see the Terminal window now (example below).

      3. In the Terminal window, enter the following command:

sudo nvram bluetoothHostControllerSwitchBehavior=always 

Then press "Enter".

                

       4. Restart the computer.

The next time you turn on your computer, the system will use the Hideez Dongle. If Hideez Dongle is plugged in, the system will use it for your Bluetooth devices, and if it is not available, it will reconnect the Bluetooth devices to the system adapter. 

Important: If you are using a Bluetooth keyboard and/or mouse, you will lose the connection to these devices. Either connect non-Bluetooth peripherals, or be ready to use the ones that are built into your laptop. To get them back, go to “System Settings” > “Bluetooth” and re-pair your devices - the settings will be saved for the future. Restart the computer.

To make the system adapter your default again, you must open Terminal and enter a special command to cancel the previous setting:

sudo nvram -d bluetoothHostControllerSwitchBehavior

After restarting the computer, your Mac will use the system Bluetooth adapter (if available).

If you have any questions about these instructions or using Hideez Dongle, please contact our Customer Care team at support@hideez.com. We’ll be happy to help! 

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