Any updates that HYROX make to your ticket (e.g. name changes or cancellations) should flow through automatically to your Race for Impact profile. So if you change the name/email on your ticket, then those should also change on your Race for Impact profile.
And if HYROX cancel your charity ticket, then your fundraising profile will be updated to reflect this. That means that you won't be held to your fundraising minimum or be blacklisted, and you'll stop receiving our emails regarding that race. Your fundraising profile will still exist at the same URL - let us know if you'd like us to archive your profile after your ticket is cancelled.
If your ticket has already been cancelled or transferred by HYROX, and your Race for Impact profile hasn't been updated or transferred automatically, then please contact info@raceforimpact.com. Please describe your situation (including screenshots of your ticket or of a HYROX email confirmation, and new racer names and emails) and request a response from a member of our customer support team.
Note that we can't cancel or transfer your HYROX ticket ourselves, so if you need to request or discuss this, then please contact HYROX at https://support.hyrox.com/. See our separate article about this here.
Finally, note that you can update the name on your Race for Impact fundraising profile yourself, by following our advice here. Note that this won't update the name on your HYROX ticket, only on your fundraising profile. You should contact HYROX directly as noted above, to request any ticket changes.