Candidates can have 5 different statuses in HiPeople depending on where they stand in their references check process with HiPeople.

Pending

Once a candidate is invited to a reference check their status will be 'Pending'.

In progress

Once the candidate has invited their references, their status switches to 'In progress'.

Completed

Once all references are completed within the set time limit, the reference process is marked as 'Completed' and a report is sent to the respective ATS, e.g. Greenhouse.

Marked complete

If a recruiter (full access), recruiter, or admin changes the status of a candidate who's 'In Progress' to 'Marked Complete', the status changes accordingly. A report is issued and send to the respective ATS at the same time. Marking someone as complete is a mechanism to allow users to issue reports sent to their ATS before all references are collected.

Overdue

Once the set time to collect all references is up, the candidate's status is set from 'In progress' to 'Overdue'. Hence 'Overdue' indicates a candidate or its references are taking longer than expected.

If the required references come in after the candidate having been set to 'Overdue' the candidate's status becomes 'Completed'.

If there should be a case where the candidate is not getting the required references in you can mark them as complete which will change their status to 'Marked Complete'.