We read all the target scheme documents and best practice guides. Once we’ve done that, we summarise and consolidate the targets and best practices in a clear, consistent and comprehensible way so they’re easy for everyone to understand.

We connect to your EPR directly so we can see which patients need care. This replaces any need to run ‘Population Searches’ in your EPR as we run our searches automatically on a daily basis, so we’re always up to date.

We’re able to deduplicate care requirements and identify when certain ‘sub-actions’ have been done so we only call patients in for what is needed.

E.g. for patient Josephine Bloggs, we can instantly identify (without using Searches) that as a diabetic she needs an annual diabetic review and a flu jab. If she has already had her foot-check part of the annual diabetic review, we reduce the time needed for that diabetic check-up appointment as this does not need to be repeated.

Once we know what care patients need, we then figure out the most efficient way to give this care. We create a list of all healthcare professionals in your practice and use a series of rules and a personalised competency framework to work out the most efficient set of appointments for each patient to sort out all their proactive care needs.

E.g. for patient Josephine Bloggs, we calculate that she needs a double HCA appointment to do the basic physical health check and the flu jab, followed by a nurse appointment to finish the review once the blood test results are back.

Now we know who needs what and how we can carry that out, we need to get them booked in. The first way we do this is through booking links that we send as automated emails, texts, WhatsApp or NHS App messages. This is convenient for patients and saves your practice time in making manual recalls. We can also automatically translate these messages to the patient's first language.

E.g. for patient Josephine Bloggs, we send her an email with links to Patient Access to book in. If she doesn’t have an email address, then we send a text instead.

Despite the high levels of success from our automated recalls, some patients may not be able to receive/respond to these communications, or they may just prefer to communicate via phone call.

For this, we pool all the remaining patients into the ‘Recall List’ tab of the Recaller. This tab enables practice admin teams to read all the relevant information about the patient and then submit the recall outcome. With this consolidated patient view, all the required actions are in one place, so you only need to access the patient's information once.

E.g. for patient Josephine Bloggs, if she didn’t respond to our emails/texts, we would show her in your practice ‘Patient List’ so you can see what she needs/what appointments we recommend

Now the Hippo Recaller has done all the groundwork, it’s time for your practice clinical teams to do the next steps in looking after this patient and fulfilling all their proactive care needs.

If you’re not sure what this patient is in front of you for, or if you have a patient booked in for any other reason, you can always search their NHS number in the Recall List to see what care actions are outstanding. Once you have made the call, you will be able to choose from a number of options in the Action Patient button (such as Booked Appointment or Action Completed elsewhere).

If for some reason the patient doesn’t attend or the actions aren’t completed, the system will start again from Step 2 above and invite them back in to receive their care.

🎯 Improved target outcomes with lower effort. Targets are often used as a measure of how well a practice is caring for patients and this will usually result in increased income.

🕰️ Time savings for admin teams in understanding and managing target schemes, running searches, generating lists, and keeping them up to date.

☎️ Much less time is spent by Reception teams in making recalls to patients who can easily book in online.

🧑‍⚕️ Clinical team time also saved through having consolidated appointments and maximising the use of allied healthcare professionals.

❤️‍🩹 By proactively caring for patients, fewer patients present to the practice acutely unwell.

🧠 With all the time now being saved on carrying out the steps above, practices can focus their attention on other aspects of day-to-day care for patients.

💪 Overall better health outcomes for patients! If they’re being cared for proactively, they’re much more likely to stay healthy.

🧑‍💻 Better experience in making bookings for digitally able patients - they are able to book in at a time that suits them, and not be interrupted by unexpected phone calls.

😃 By minimising calls to digitally able patients, you are able to provide a better experience for digitally excluded patients as there will be more time for Reception teams to focus on their needs.

👟 Less time spent coming to the GP because we’re booking patients in for fewer, more productive appointments.

⌚ Lower waiting time for everyone as proactive care should reduce the overall acute burden on the practice