Hive takes care of its users, and that’s why we’ve created so many support channels. Check them out!
Official channels
A website chat — just click the chat icon in the lower right corner to open its window
Email support - bee@hiveos.farm
Telegram support chats
Hiveon OS: — the ultimate mining platform for managing all your farms:
Hiveon ASIC — custom firmware for your ASICs (S9 (S9j, S9i), T9+, S17, S17 PRO):
All these channels are available to both paid and free users. Just send your question, and you will get an answer from either Hive official support or from a member of our active community.
Apart from this, we created an extensive knowledge base. Many answers can be found there.