There are a number of reasons why your model may not be uploading properly. In this article, we will go over some of the most common reasons and possible solutions.
Wrong file format
Your file may not upload if it’s in the wrong file format. At HLH Rapid, compatible 3D model file formats include .stl, .obj, .wrl, .step (.stp), .iges (.igs), .3mf, .dxf and .zip file formats.
Pro tip: as far as possible, use .stl file format for 3D printing and .step format for all other manufacturing processes.
Corrupted file
There’s always a chance that files can become corrupted as the result of a bad or failed export from your CAD software. If so, you'll need to re-export the file from your CAD software.
AdBlock interference
If you select your file from the dialog box and nothing happens, it’s possible AdBlock is interfering. Disabling AdBlock for hlhrapid.com may allow you to upload files normally.
None of the above
If none of the above root causes and suggestions appear to match your situation. Please contact us at info@hlhrapid.com or call us at +44 113 8243578. Our team at HLH Rapid, will take a look into the situation and assist you with your rapid project.