Skip to main content

Where do I find Live Support in AI Tools?

Get in-the-moment support when you need it with AI Tools Live Chat.

Updated this week

Live Support is available Monday through Friday from 8:00 a.m. to 8:00 p.m. ET. You can submit questions through the Live Chat at any time, and we’ll respond as quickly as possible!

  1. Navigate to HMH AI Tools and then click on the message icon in the upper right corner.

  2. The messenger will open up in the bottom right corner.

    💡 Tip: Click "Search for help" to search or explore our curated collections. You may find what you need right away!

  3. Click on "Send us a message" to start a new message.

  4. Next, select your topic (HMH AI Tools) and type in your question.

  5. Our AI agent, Lex, will first attempt to answer your question. If the request is more complex or requires additional assistance, you will be transferred to a live support agent.

    If you close the messenger app, new responses will appear at the bottom right corner.

Did this answer your question?