When your invoice has fallen 45 days overdue, we'll make sure you receive a reminder via email telling you everything you need to do. You can either tell us the invoice was settled and there is no further action or tell us that you've still not been paid and you wish to hand over to our collections partner. Hokodo can then make the instruction to our collections partner to attempt collection on your behalf.
You can notify us you have not been paid through our customer portal: the "Handover to Collections" button will appear automatically once your invoice is 45 days overdue payment.
You'll need to notify us within 30 days of the invoice becoming 45 days overdue. Rest assured we shall send you plenty of reminders before the 30 days are up.
If the collections partner fails to collect, then Hokodo will pay your claim directly.