If your customer becomes insolvent then simply notify Hokodo, complete a claims form, and we will settle your claim promptly (normally within 15 days).

If your customer has not filed for insolvency, but still hasn't settled your invoice by the time it falls 45 days overdue, then notify Hokodo, and we will instruct our debt collection partner to recover the funds on your behalf.

In most cases our partner is able to recover the funds within 30 days. If they can't collect the funds then you can file a claim, and we will settle your claim promptly (normally within 15 days).

In exceptional circumstances, we may give our debt collectors up to 60 days to collect the funds (for example if it has been difficult to make contact with the debtor). But in all cases, if collection hasn't been made within 60 days you will be able to file a claim. 

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