Invoices need to be handed to our collections partner to attempt collection in order for you to be able to make a claim.

But who pays the debt collector's success fee of 6% + VAT? 

It's your choice:

The Late Payment of Commercial Debts Act 2013 entitles businesses to pass on debt collection costs and late payment interest to trade debtors.

Some of our customers decide that they do not wish to pursue the debtor for these sums.

Therefore, we prefer to give customers the choice of whether or not to pursue collection costs and interest.

It is not always possible to collect these sums from debtors, but your choice at the time of collections handover (which you can do from the customer portal) will be instructed to the debt collector.

If the debt collectors are unsuccessful, you'll be able to make a claim.

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