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Return & Cancellation Policy
What is your return and cancellation policy?
What is your return and cancellation policy?

We offer up to 100 day returns, exclusive of return shipping costs; orders returned after 14 days incur a 20% restocking fee.

Jessica Hann avatar
Written by Jessica Hann
Updated over a week ago

We truly hope you love your Homebody products and want you to be fully satisfied with your purchase. If you are not satisfied, you may make a return or exchange within 100 days of delivery, subject to the policies set forth below.

Please note: Shipping, delivery, and Route Shipping Insurance fees are non-refundable with the exception of manufacturer defect or transit damage.

Returns and exchanges can only be accepted from the address it was originally delivered to, within the 48 contiguous US states.

Returns made within 14 days of delivery:

  • All returns & exchanges incur the cost of flat-fee return shipping

    • For returns of orders containing 3 seats or less: $500

    • For returns of orders containing 4 seats or more: $700

Returns made between 15 and 100 days after delivery:

  • A 20% restocking fee applies to all returns & exchanges. The fee is 20% of the order value prior to any discounts or special offers, with a minimum fee of $500.

Returned merchandise should be in the same condition as when you received it, undamaged, saleable, and with the original packaging.

Homebody reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

How to Initiate a Return:

Please email us at support@stayhomebody.com with your order number and the reason(s) you wish to return.

  • If your order is eligible for return, we will communicate any fees that will be associated with the return.

  • Next, we will coordinate with you and our delivery carrier for pickup.

  • Once we receive your return at the warehouse, our team will inspect the merchandise. If the merchandise meets the return requirements listed above, the refund will be processed to your original form of payment. This refund will reflect any deductions made for applicable shipping costs and restocking fees.

  • Please note: because we work with a third-party to provide affordable return shipping fees to our customers (typically a fraction of the cost of actual shipping) your refund can take up to 30 days to become available on your original form of payment.

Cancellations

  • Orders may be cancelled at no charge up until the order has shipped, at which time shipping fees may apply.

Price Adjustments

  • As a courtesy, we offer a one-time price adjustment prior to shipping and within 14 days of the date ordered.

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