Find my License Key
Whether you're an experienced HomeGauge user or new to HomeGauge, you may encounter situations where you need to find your license key or reactivate the Desktop software. In this support article, we'll guide you through locating your license key, activating the software, and offer troubleshooting steps for activation issues. Your license key is an essential piece of information required to activate and use HomeGauge software. To find your license key, follow these steps:
Login to HomeGauge.com. You can easily get to your Dashboard from your software by clicking HG Services > My HomeGauge Dashboard.
After signing in, navigate to Settings and choose My Subscriptions.
Scroll down to the second information box on the page for your license information.
Activating Desktop Software
When installing the Desktop software, it is on a trial version. To remove the limitations and have access to the full software, follow these steps to activate:
Within the Desktop software, Click on Options > Inspector & License
Enter your name, company, and license key, or verify they are correct if there are values already entered.
Click Activate
You will be prompted to restart HomeGauge. Please close and reopen the software.
Dealing with License Deactivation Issues
If you encounter a message stating that you are using a trial version or that your trial has expired, it could be due to license deactivation. License deactivation can occur for various reasons, including conflicts with anti-virus software. Additional reasons for license deactivation include software becoming outdated or reaching the maximum activation limits for your license. Regular updates and activation monitoring can help prevent these issues. Here's what you can do:
Software Needs Updating or Refreshing
Licenses might need refreshing after using reports from the Companion app or when the software becomes outdated.
Solution: Reactivate the desktop software by opening the license area and clicking 'Activate.' Verify that the Companion app is logged in with the correct inspector credentials. Lastly, update the desktop software via
Help > Check for Updates, then download and install the latest version.
Locating the "Activate" Option
To resolve report upload or general activation issues, you need to locate the license activation button.
Solution: In the desktop software, go to
Options > Inspector and License. Above the red bar near the license key boxes, you’ll find the 'Activate' button. Click it to refresh your license state and restart or return to the home page, if prompted.
Verify software activation: Check if your software is active by going back to "Options" > "Inspector & License." Ensure that there is a green bar at the bottom, confirming an activated license. If it's still red, you might have clicked "OK" instead of "Activate."
Ensure accurate information: HomeGauge stores a record of your inspector and company information upon activation. When re-entering this information, it must match exactly with what was previously entered. Any discrepancies may lead to activation errors. Double-check and re-enter your name and company information if necessary.
Contact HomeGauge support: If you've tried all the steps mentioned above and are still facing activation issues, don't hesitate to reach out to HomeGauge support for further assistance. They will be more than happy to help you resolve the problem.
Troubleshooting Activation Issues
If the software fails to activate fully, verify that you selected 'Activate' and not just 'OK' during the activation steps. Also ensure the desktop software and Companion app credentials match correctly, as mismatches can prevent successful activation. Update the software via Help > Check for Updates to avoid compatibility issues.
General Troubleshooting Tips
Double-check login credentials across both the desktop software and the Companion app.
Ensure your internet connection is stable during activation or updates.
Restart the application after making changes to ensure they take effect.
Keep your software updated to avoid compatibility issues when processing reports.
Activation Failed: Inspector Name or Company Name Does Not Match
Once activated, HomeGauge stores a record of what was entered for your inspector and company name. When re-entering this information, it must match perfectly with what was previously entered or you will receive an error when attempting to reactivate your license. Re-attempt entering your name and company info or contact HomeGauge support for more assistance.