Cannot create empty file in folder 00000000
Occurs when: opening Desktop Report Writer
Why it happens: The Desktop Report Writer has a folder in your Documents\HomeGauge\Reports folder named 00000000. This folder must be present for the software to function. This error can happen for a few reasons.
Most common: The HomeGauge Data folder (usually Documents\HomeGauge) itself was moved or deleted. This can happen if you move the folder to another location for convenience or remove files from it to save space. When this happens, HomeGauge does not know where its files are and has reset to its own installation folder which will cause this error.
Less common: The 00000000 folder specifically was deleted, or moved out of the Reports folder, for instance when attempting to manually move all of your reports to free up space or back up.
Solution:
If you moved your Documents\HomeGauge folder to a different location, move it back to Documents, then re-download and run the HomeGauge installer. Note that running the HomeGauge installer does not delete any of your existing reports or data.
This is an advanced troubleshooting step. We recommend contacting HomeGauge Support.
Error: HomeGauge cannot open report folder
Occurs when: opening Desktop Report Writer but the software cannot locate the data folder
Why it happens: the HomeGauge Data Folder may have been removed, renamed, or moved, which causes the software to encounter an error when loading
Solution:
Close down Desktop Report Writer if you have it running
Right-click on the HomeGauge icon and choose Run as administrator
Desktop Report Writer should start normally. Go to the menu Options > Advanced Folder Option
Click on Reset To Default Location
Click OK and follow the onscreen directions
Close and restart HomeGauge normally
HomeGauge Cannot find a Date Folder which is Necessary to Continue
Occurs when: opening the software.
Why it happens: The HomeGauge data folder is missing.
Solutions:
To resolve this issue, you have several options. Take note of the folder name under "It was previously located at:"
If you recently moved the HomeGauge data folder to another location such as another hard drive, move it back to the location specified in the error, then click Exit HomeGauge and start it again.
If you recently moved the HomeGauge data folder but do not wish to move it back, click Browse for Data Folder and browse to the location you moved the folder to. Please note that HomeGauge does not function well with external hard drives, networked drives or other non-permanent hard drive locations, so we recommend using only a physical internal hard drive on your computer to store HomeGauge.
If you recently deleted the folder by mistake, check your recycle bin. If you see a folder named HomeGauge in your recycle bin, right click the folder and click Restore
If none of these options solve your problem or you are not sure what happened to the HomeGauge folder, you can try searching your computer for HomeGauge by clicking Start and typing This PC. Click This PC when it appears.
In the window that appears, click the Search This PC bar at the top right and type HomeGauge. It may take some time to search your entire computer, but if it finds a folder called HomeGauge, right click it and click Open folder location. This will take you to the folder, you can then look at the address bar in Explorer to see where the folder is located.
Internal error: unable to start report
Occurs when: opening the software.
Why it happens: The HomeGauge data folder is missing.
Solution: Follow the steps listed here.
There is no disk in the drive. Please insert a disk into drive (drive name)
When it can happen: When opening Desktop Report Writer
Why it happens: This is a generic Windows error that can affect many programs. When the software was installed, Windows mistakenly believed that a connected device such as a thumb drive or external hard drive was the installation medium for HomeGauge. As a result, it believes that device needs to be connected for HomeGauge to run.
Solution: We are unsure of a guaranteed solution for this as it is not a HomeGauge-specific error, but we recommend uninstalling HomeGauge and then reinstalling it with no thumb drives, external hard drives, or devices such as phones or cameras connected to your computer.
What Profile do I Want to Use?
When it can happen: When starting Desktop software
Why it happens: This is due to an Outlook Integration.
This feature is considered legacy and will be removed in future versions.
HomeGauge integrates with Outlook 2007 only. We do not recommend using this feature.
Solution:
In the HomeGauge software:
Click Office Calendar
Calendar Options
Uncheck Use Outlook Integration box.
FAQs
What do I do if the error I'm receiving is not listed here?
If you are seeing an error message that is not listed in this article, reach out to HomeGauge Support using the help widget located at the bottom right of the page.