Error opening report (ID) (file path) Line: # Char: #
Occurs when: opening a report
Why it happens: The report file contains invalid characters that the software cannot interpret. Certain laptops, such as the HP Envy, have been known to add these characters occasionally.
Solution: Please email the report and template files to Support so we can repair the file and remove the invalid characters.
Error opening report. The following tags were not closed: report, template(...)
Occurs when: opening a report
Why it happens: This error often occurs when the device used to write the report is low or out of storage when the report was saved. Check your computer or Companion's free space and free up more as necessary to avoid the issue.
Solution: If you encounter this error when trying to open a report, it means the report file is corrupted. Follow these steps to restore a backup of the report:
Open HomeGauge Software: Launch the application to access your report list.
Select the Problematic Report:
Click the Open icon in the interface to bring up your report list.
Highlight the report that is showing the error by clicking it once.
Access Backup Options:
Locate the gear icon, usually found near the report list.
Click the gear icon and choose the option labeled Open Backup for Selected Report.
Choose a Backup File:
A list of available backups for the selected report will appear.
Select the most complete or most recent backup based on its date, time, or version number.
Confirm and Open:
If prompted to confirm, click Yes or select OK to proceed.
The report should open using the backup file, allowing you to continue working or publish it.
Additional Tips:
Regularly save and back up your HomeGauge reports to minimize data loss.
If restoring a backup does not resolve the issue, contact HomeGauge Support for further assistance.
The template that was used to create this report has been modified
When it can happen: When opening an old report
Why it happens:
When you save a report, the template is merged into the report so that the template as it was that day stays the same, in other words no changes you make to the standalone template will affect that finished report.
The reason the software prevents you from editing the template of an older report is to prevent your current templates from being overwritten. For example: You fine-tune your template exactly how you want it. You then write a report using your template. Over the next month, you make further changes to your template. You end up needing to open the report you wrote a month ago, and try to make edits to the template. If the software allowed this, the entire month that you've spent improving your template would be overwritten with this older report's version of the template.
Solution:
You can absolutely still edit the template that was used to create this report. To do so, you'll need to by save a copy of the template and give it a new, unique name.
Open the report that contains an older version of a template that you want to edit.
Click File Save Template As.
Give it a new name (if you use the name of an existing template, it will overwrite it. Just add a date to the name, e.g. John's Template 09-08-2017)
You'll see that you are now able to fully edit the template without running the risk of overwriting your current templates. Any changes you make will impact only the new template you've just named.
OLE database error (of any kind)
Occurs when: clicking through sections of the report.
Why it happens: An antivirus program, especially Trend Micro, prevents HomeGauge from functioning correctly.
Solution: Open your antivirus software and navigate to the location where you can add exclusions. You will need to exclude this file: C:\Program Files (x86)\HomeGauge5\HomeGauge5.exe
Every antivirus program is different, and they update frequently making it difficult for us to maintain a comprehensive list of instructions for excluding files. You will want to seek out support from your antivirus software provider directly if you are unable to exclude files.
If your antivirus software allows you to exclude entire folders, we always recommend excluding both your HomeGauge Data Folder as well as C:\Program Files (x86)\HomeGauge5.
FAQs
What do I do if the error I'm receiving is not listed here?
If you are seeing an error message that is not listed in this article, reach out to HomeGauge Support using the help widget located at the bottom right of the page.