When families create a Homeroom account, they are asked basic questions about their student such as name, age, school, teacher, grade, allergies/medical conditions, notes, and contacts. If you want to collect additional information, you can create custom registration questions. Examples include:
T-shirt size
Years of experience
Instructing families to upload a signed waiver
There are three ways to add registration questions: at the account level, at the season level, and at the activity level.
Account Level Registration Questions
Account level registration questions are asked of families once when they first create or update their student profile — not at checkout. These questions apply globally across all seasons and activities at your school. Use this level for information you want to collect once and reuse, such as emergency contact preferences or general consent acknowledgments.
To set up account level registration questions:
In the left-hand navigation, click on Setup.
Navigate to the Registration Questions tab.
Click the edit icon in the top right-hand corner, then click Add Question.
For each question, configure the following:
Title — The question text families will see
Option — How families respond:
Free text — Open field for parents to type in
Single choice — Families select one option from a list
Checkbox — Families check a box agreeing to the terms
File upload — Families upload a requested file
Required — If checked, families must complete this question before their profile is considered complete
Click Save Changes when done.
Season Level Registration Questions
Questions added at the season level will be asked of families regardless of which activity they enroll in.
Go to the Season tab and click on Registration Questions in the scheduled season.
Click the edit icon in the top right-hand corner, then click Add Question.
For each question, configure the following:
Title — The question text
Option — How families respond:
Free text — Open field for parents to type in
Single choice — Families select one option from a list
Checkbox — Families check a box agreeing to the terms
File upload — Families upload a requested file (recommended: not required at checkout)
Ask at checkout — If checked, the question is asked during checkout. If unchecked, families can answer from their account after checkout.
Required — If checked, the question must be answered to complete checkout (if also set to ask at checkout), or families will receive a reminder before the season starts.
Advanced — Add a description or supporting file for families to download (e.g., a waiver to sign and upload back).
Click Save Changes when done.
Activity Level Registration Questions
Questions added at the activity level are only asked when a family registers for that specific activity.
In the Seasons tab, scroll down to the activities section and click the activity that needs a registration question.
In the activity detail page, scroll to the bottom and click the edit icon, then click Add Question.
Configure the question fields the same way as season-level questions, then click Save Changes.