The Hometime platform allows you to keep organized with a powerful information store of all of your property & client information, maintenance details and more. Use structured data to streamline the way you run your business.
The information that you fill in can then automatically populate a beautiful Guest Guide that has been designed to reduce guest messages. Guests are able to access the guide prior to arrival without having to download an app and it will automatically close down after check out.
This video gives you a good summary of what you can do with our property profiles
How to update your Property profiles
When you connect your Airbnb account, we will import most of the listing information and populate it into the relevant sections of the Hometime Platform.
Any section that has the below bookmark means that it will appear in the digital guest guide. Therefore, you should ensure that it is written in guest-facing language.
Key Sections of the profile
Property Details
Location and Parking: Ensure that the correct address and parking instructions are written in guest-facing language. This information will be used in the guest guide and is critical for check-in.
Rooms and Sleeping: This will be auto-filled from the Airbnb listing and you can update the number of rooms and beds through this page if it ever changes.
Access Information: Add in all the details that you need so that guests and contractors can easily access your listing without the need to contact you. You can easily upload photos and add lock codes so that self check-in is a breeze.
Amenities & Facilities: We have taken all of the amenities and facilities that are available in Airbnb and provide you with a way to easily add specific notes and files about them. These notes and associated documents are then captured on the guest guide to help limit any unnecessary communication and provide a better guest experience.
Utilities: When the power is out or the internet is down, having all of the details handy to fix the problem as quickly as possible is very important. Everything can be stored on our system so you or a team member can easily access the right information when required
Booking Settings
Here you can control a lot of the pricing, availability settings, house rules and other fees and charges.
Contacts:
You can store all of the key contacts for a property so that you always know who to call depending on the situation. Whether it is the building manager or the contractor that the homeowner recommends, all of these details and notes can be saved here. This is great when you are working in a team as everyone has the right details at hand.
Resources:
Insurance: You can add the policy number, expiry date and upload the insurance coverage details all here.
Contracts: If you are managing a property for someone else or if you have leased the property to then put on the short-term rental market, you can safely keep a copy of the contract here.
Files: Here you can upload and save any file that may be relevant to the property
Team Management:
You can read about how you can add new users to our tool here.
This section of the Property profile is where you can add the users and their associated level of access through the chosen role.
This is great when you have a larger portfolio and only want certain team members to see the properties that they are responsible for.