How To Add A New User
In your Dashboard, click on the Settings Tab
Select User Accounts
Click on the button that says +New User
Fill in the fields with new user information. Utilize the Venue, Event, School and Department Access to help organize each User’s visibility in the dashboard.
Required: First Name, Last Name, Username, E-mail, Password (and confirmation) and Security Level. Reference Security Levels outline shown below.
Optional: Specific filtered access for Venues, Events, Schools and Departments
Finish by clicking on Create Account.
You can now search or filter the users by name, username or security level to view, edit or delete.
Pro Tips:
Create a generic user account for Volunteers to utilize when redeeming tickets at events. Security Level: App Only.
Download the Volunteer Check-In Resource to provide Volunteers with a quick guide on Gate App instructions, scanning training and support.
User Visibility
To adjust or limit a user’s visibility of events within your Box Office:
Go to Settings > User Accounts
Select Edit next to the user account you’d like to update
Under visibility settings, choose how you’d like to restrict access by:
Venue
Event
School
Department
You can apply multiple options within a category. For example, if a middle school administrator should only see middle school events and not high school activities in the box office, you can restrict their visibility by selecting only the appropriate middle schools.
Once saved, the user will only see events that match those selected permissions and will no longer see other events in the Box Office dashboard outside of those restrictions.
If a user has full access to all events, they can filter their visibility on the box office dashboard by school, team, department or event type.
