Under the Advanced Event Options section within your event, you may have added Custom Questions to your checkout page. This lets you collect more information from purchasers and attendees, like an emergency contact or a T-shirt size, and then see it in the Box Office.
There are two places to find the answers:
Guest List (recommended): shows all custom question answers for one event, on screen or as a single CSV export.
Attendee List report: a Reporting Center report with one row per ticket, including Ticket Level answers in its CSV export.
View answers in the Guest List
Open your event and select Guest List under Box Office Tools.
Click the arrow to the left of any ticket to expand it.
Review the ticket's Order Status and its answers. Ticket Level questions (asked per attendee, like a T-shirt size) and Event Level questions (asked once per order, like an emergency contact) show together.
To open the order, click the linked number in the Order Id column.
Export answers from the Guest List
From the Guest List, click Export Guest List.
Open the downloaded CSV in Excel or Google Sheets.
Each custom question has its own column, at both the Ticket Level and Event Level, next to the standard guest details (name, email, phone, ticket type, Order Id, and seat information).
Because both question levels are in one file, you no longer need to export the Order List and the Attendee List separately.
Good to know: If your event has no custom questions, you won't see the arrow, but the Order Id link still works. If questions were added after some orders were placed, tickets from those earlier orders show the question as "Not asked." This works for all of your events, past and upcoming.
Use the Attendee List report
The Attendee List report in the Reporting Center shows one row per ticket purchased. You can filter it by school, department, team, event, and event start and end time. It's useful when you also need scan-in and scan-out times or code usage. Custom question columns appear only when you export the report to CSV, and only Ticket Level questions are included. Event Level answers are in the Order List export or the Guest List.
Select Reports from the top menu bar.
Select Reporting Center.
Select Attendee List from the left-hand list of Core Reports.
Use the filter options to find your event and select Apply Filters.
Select Export to CSV.
Open the report from your Downloads.
In the downloaded file, the custom questions are column headers at the far right, with each attendee's answers in their row.
Important: Voiding a ticket or registration that has custom questions attached removes the attendee from the Guest List and the Attendee List, and permanently deletes their custom question responses. If you need to void and move an attendee, export the Guest List or write down their responses first so the information isn't lost.
FAQs
What if I don't have custom questions?
You won't see the arrow on the Guest List, but you can still use the Order Id link.
What if I add questions after orders have been placed?
Tickets from earlier orders will show that question as "Not asked."
Is this only for new events?
No. This applies to all of your events, past and upcoming.
Which should I use, the Guest List or the Attendee List?
Use the Guest List to see every answer for an event in one place. Use the Attendee List when you also need scan times, or want Ticket Level answers alongside other Reporting Center filters.
Related articles: Manage Custom Fields · Event Data and Event Reports