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How to get started with the Honest app

A step by step guide for installing and logging in to the Honest app on Android or iPhone.

Luke avatar
Written by Luke
Updated today

Just got your Honest SIM? Follow these quick steps to get the app set up on your phone, it only takes a minute 💪

📲 What is the Honest app for?

The Honest Mobile app lets you:

  • Manage your SIM and account

  • View and pay bills

  • Change your plan

  • Access support in seconds

To use the app, you’ll need the same email address you used when ordering your SIM.


🔧 How to install the Honest app

🤖 For Android phones

  1. Search for Honest Mobile or click the link from your welcome email

  2. Tap Install

  3. Once installed, find the Honest app on your home screen

  4. Open the app and enter the email you used to order your SIM

  5. Check your inbox for an email with a magic link

  6. Tap the Log in button in the email to access your account

Make sure you're connected to WiFi or mobile data and not using any VPNs.


🍏 For iPhones

  1. Open the App Store

  2. Search for Honest Mobile or click the link from your welcome email

  3. Tap Install

  4. Once installed, find the Honest app on your home screen

  5. Open the app and enter the email you used to order your SIM

  6. Check your inbox for an email with a magic link

  7. Tap the Log in button in the email to access your account

iOS 16.6 or above is required to install the Honest app.


🛠️ Troubleshooting and tips

💻 Paid via Google or Apple Pay?

Make sure to login with Google if you paid using Google Pay, or login with Apple if you bought your SIM with Apple Pay.

✅ Use the correct email

Make sure you're logging in with the same email address you used to buy your Honest SIM.

🔁 Need a new magic link?

If the magic link has expired or you can’t find it:

  • Reopen the Honest app

  • Enter your email again to request a new one

📵 App not working?

Check the following:

  • Android users need version 5.0 or above

  • iPhone users need iOS 16.6 or above

  • Make sure your device isn’t using a VPN, ad blocker, or private DNS

  • Check your internet connection (WiFi or mobile data)

💻 No access to the app?

You can also log in via our online hub
This gives you most of the same features as the app.


🔼 Upgrading the app

Something not looking right on your app? Facing an issue? Just noticed we’ve released an update and want to get the newest version of the Honest app? Follow the steps below to find out how

iOS

  1. Open the App Store on your device.

  2. Tap on your profile icon in the top right corner.

  3. Scroll down to the Available Updates section.

  4. Find Honest Mobile and tap Update next to it.

  5. If it’s not listed, your app is already up to date!

Android

  1. Open the Google Play Store on your device.

  2. Tap the Menu icon (three horizontal lines) in the top left.

  3. Select My apps & games.

  4. Find Honest Mobile in the list of available updates and tap Update.

  5. If it’s not there, you’re already on the latest version!

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