You'll never miss a beat with the notification options in your account—you can be notified of incoming inquiries, client activity in files, new payments, upcoming to-dos, and more.
In this article, we'll review:
You can customize which notifications you receive from your desktop by accessing the Notification Center—the bell icon in the top right corner of your screen.
The Notification Center alerts that are currently available are:
New Inquiries: New inquiries coming through your contact form
Project Messages: Messages in Activity Feeds within Projects
Payments: Payments that have been made
Activity on Files: Unread file emails, Brochure packages selected, Questionnaires submitted, and Preferred Vendor Lists requested
Opportunities: Relevant opportunities and comments on opportunities
Community Connections: Requests to connect from the Community
Referral Program: Activity on referrals you've made
Turning these notifications on will ensure that you see an alert about the given activity when clicking the bell icon, and will also ensure that you see the number badge on the bell icon, indicating how many unread notifications you have.
PLEASE NOTE: Turning off notifications here will only affect the alerts in the Notification Center itself. You will still always receive email notifications for important events, such as new Inquiries or recent payments that have been made.
In the Notification Center, you can also:
Mark all notifications as read at once
Mark an individual notification as read
Toggle between unread and all notifications
Update your notification preferences
HoneyBook Tip: If you’ve already responded to a feed message or countersigned a contract, that notification will automatically mark itself as read.
You will always receive email notifications when new inquiries come in and when clients make a payment.
You can customize additional email notifications from the Preferences tab of your Company Settings.
The available notifications are:
Notification when an email containing a file hasn't been viewed by your client (email notification sent to you)
Notification a week before a Project (email notification sent to you)
Notification when you've drafted a file, but haven't sent it 3 days later (email notification sent to you)
Notification when a file you've sent hasn't been booked (signed or paid) by your client within a week (email notification sent to you)
Notification when a Project you're creating conflicts with the date of an existing Project (pop-up notification within HoneyBook)
Tracking client-facing automated emails in the Activity Feed of your Projects
If you have the HoneyBook app downloaded, you can receive push notifications for almost anything that happens in your account! Learn more about what mobile notifications are available here.
Want to learn more?
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!