When there's new activity in a Project or Workspace that you own or are associated with — whether sent directly via the Activity Feed, or when files are sent and acted upon — here's when to expect an email notification regarding that activity.


Adding a participant or team member to a Project

If you are adding a participant to a new Project or Workspace that contains no activity yet (i.e. — no emails or files have been sent), neither client participants nor team members you add will receive an email notification.

If you are adding a participant to a  Project or Workspace that already has activity (emails or files have been sent), all client participants and team members you subsequently add will receive an email notification.

Activity Feed: sending and receiving messages


If a Project owner, team member participant, or client participant sends a message through the Activity Feed, emails will go to the:

When a response comes in on that email thread, all Project participants will be notified of the response as well.



Files: sending, and activity on files once sent

When a file is sent, emails will go to the:

If a client sends a response to message containing a file, or if action is taken on the file (i.e. — it has been viewed, signed, or received a payment), emails will go to the:

  • Team member who created the file 

Additional team members associated with the Project — even the Project or account owner — will NOT be notified for any actions related to files they did not create.






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