The hard part is done: your client has submitted their payment. Congrats! The funds are on their way to you, and how long that payment takes to show up in your account can vary based on a few factors.Β
π£ Note
HoneyBook has no control over payment processing nor processing time. Payment processing cannot be expedited, and cannot be stopped or reversed once it begins. If your client made an error in their payment, you can refund their payment once it's finished processing.
First of all, remember that once your client has made a payment, you can review the estimated deposit date of the payment via the Payments tab of your Bookkeeping tool; in the Payments tab of the individual project; or in client progress view of the sent invoice.
Payment processing times will vary depending on how your client paid and whether the payment was made via a smart file or a lead form.
Payments made with a credit card will usually take 2β3 business days
Payments made with a bank transfer (ACH) will usually take 7β8 business days
Payments made on a lead form will usually take 5β7 business days
Business days are Monday-Friday, excluding bank holidays. Remember, though, that all times are approximate and may be subject to delay based on bank processes.
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If a client makes a payment via ACH bank transfer, that payment will need to fully process (with the payment status moving from pending to paid in HoneyBook) before another payment can be made.
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For credit card payments, it's also important to bear in mind the time of day that the payment is made:
Credit card payments made before 4:00pm PT
Credit card payments made BEFORE 4:00pm PT will likely transfer to the your bank on the next business day.
Remember: all times are approximate and may be subject to delay based on bank processes.
Credit card payments made after 4:00pm PT
Credit card payments made AFTER 4:00pm PT are considered the next day, and will likely transfer to the your bank 2 business days later.Β
For example, a payment made on Monday at 4:14pm PT will be available on Wednesday instead of Tuesday.
Remember: all times are approximate and may be subject to delay based on bank processes.
π Tip
If the payment hasn't finished processing on time, you may need to take more action in your account. Read through this article to troubleshoot why the payment hasn't finished processing on time.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!