Understanding Customer Ratings

Learn about customer ratings and various tips that will help you become a top provider

Paul avatar
Written by Paul
Updated over a week ago

Every time you complete a job with HONK, the customer submits a rating from 1 to 10 for each of the following categories:

  • Service provider score: was the provider professional and courteous?

  • On time score: how close was the provider to the original quoted ETA?

  • Would recommend score: how likely are you to recommend this service to a friend or colleague? 

Our top providers are rated a perfect 10 consistently on all three items and receive more jobs as a result. 

Here are some tips that will help create a great customer experience:

  • Leave immediately after accepting a job. This will give you the best chance of arriving early and exceeding the customer's expectations.

  • Be professional by wearing a proper uniform and arriving in a clean truck that is easily recognizable with your company's logo.

  • Be friendly by introducing yourself to customers with a smile and offering perks such as water and gum. Customers love it when their provider goes the extra mile to provide great service. 

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