To run a free background check for a dispatcher or operator, simply follow the steps below:

First you will need to go to the My Team page within your joinHONK.com account and click on the "ADD OPERATORS/DISPATCHERS" button on the center of the screen.

Next you will be directed to add the person's name and phone number. You can identify whether they are a dispatcher or operator by clicking the icon next to their specific role. Once you have entered their information, click "SEND."
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After clicking "SEND" you will see this message appear and a text message will be sent to download the HONK Partner app:

At this point the person whose number you entered should have received a text message with a link to download the HONK Partner app. They'll need to click the link in the text message and follow the instructions to download the app. Be sure to turn on location and notification settings when downloading the app: 

Once the app has been downloaded, you will see the following message. This is to ensure that this app is directly linked to your HONK account:

After clicking "OK" you will see that the person's information has automatically been filled out. The only thing that still needs to be done is to create a password and click the "Submit" button in the top right hand corner. This password can be used to log back into the app if that person ever logs out. 

Once a password has been entered this message will appear. Simply click "OK" and the app will open:

In order for an app to be recognized by our system and receive alerts for jobs, you'll need to make sure that both the location services and notifications are enabled. For more information on the status of a operator's app, click here.

Once location services and notifications are enabled you will be directed to the app's homepage. You're not done yet though, and now need to click the Menu bar (three horizontal bars in the top right corner) to proceed

Note: The background check can only be started by drivers who have been dispatched on a HONK job. The most common reason the background check cannot be started is because the driver has not been dispatched on a job yet.

When you click the Menu bar you will notice four options appear. At this point you'll need to click on the "Profile" tab. 

On the app's Profile page you will notice a button on the bottom that reads, "START BACKGROUND CHECK." When clicking that, you will be directed to run a free background check. 

NOTE: The background check is only available for drivers who have been dispatched on a HONK Job

The next step is to fill out your first and last name and email address to START the background check. The next screen will have you submit and verify all of your information. The background check can take anywhere from a few minutes to a couple of days to process. Upon completion, the button on the bottom of the "Profile" page will disappear!

Note: The background check can only be started by drivers who have been dispatched on a HONK job. The most common reason the background check cannot be started is because the driver has not been dispatched on a job yet.

For any questions regarding the actual background check, you can contact Checkr by logging into your applicant portal at www.checkr.com or call (844) 824-3257.  For any questions about the account status with HONK, please email partners@honkforhelp.com or chat in at joinHONK.com: