Every user of your organisation's product has a page in Hook. It shows their details, their activity over time, notes and news.
Hook users are different: they are people in your own organisation who use Hook. See Member Admin and Permissions.
Open a user page by clicking a user in the Users table, or from an account's Users tab.
A user page
User details
The top of the page shows the user's company, email, department, user groups, role, job title, when they became a user, their last activity and last meeting, and their current user type.
Choose a product
If your organisation uses Hook for more than one product, use View user by to choose which product's activity to see.
Utilisation
The Utilisation graph shows when the user logged in. Lines close together mean regular activity. Coloured markers show when the user:
became inactive
became an influencer
became a power user
Notes
Notes added on a user page also appear on the account page.
Click New note.
Choose a Type, and add any contacts or other users the note is about. The user you're viewing is added for you.
Add a title and write the note.
Click Save.
Adding a note from a user page
Frequently asked questions
Can more fields be added to user details?
Yes, with user custom fields. Contact support@hook.co.
Can I see metrics for an individual user, such as logins in the last 30 days?
User-level metrics can be seen in the users table. If you have requests for specific metrics, speak to your admin or support@hook.co. The Utilisation graph shows activity, as configured by your team.