Upsell Level
Upsell Level is a Low or High score that can be found underneath the Engagement Level. This indicates the likelihood this account will be upsold. In the example below, the account has a High Upsell Level.
Reach out to your Account Manager to find out if Upsell Level is included in your Hook package.
Upsell Opportunity
Upsell Opportunity is the predicted additional ARR value for upselling this account. In the example below, the account has a High upsell score with an Upsell Opportunity of $20k.
Note: Upsell Level and Upsell Opportunity may not yet be supported by your organisation. Speak to your account manager for more information.