Upsell Level is a Low or High score that can be found underneath the Engagement Level. This indicates the likelihood this account will be upsold. In the example below, the account has a High Upsell Level.

Upsell Opportunity is the predicted additional ARR value for upselling this account. In the example below, the account has a High upsell score with an Upsell Opportunity of $20k.

Note: Upsell Level and Upsell Opportunity may not yet be supported by your organisation. Speak to your account manager for more information.