The Customer details section on the Account Page is the right panel that displays important information about the account.
View key information and any additional fields specific to your organisation (custom fields). This information is updated daily from your organisation’s CRM.
For customers using Hook with multiple products, information is split by product.
Customise which fields appear and in what order in Customer details settings.
Subscription History
Subscription history gives an overview of current (in bold) and past subscriptions (in grey) for this account. These subscriptions are calculated using data from your organisation's CRM.
Example:
This account below has an active subscription for the Reel time product with a renewal date of 13th July 2025, for $100k and 11 licenses. Its previous subscription ended on 7th July 2024.
Links
Links are used to access external webpages relevant to the account. This may include:
CRM account page
Dashboard for this account in a data visualisation tool
These links are created by the Hook team specifically for your organisation. Email support@hook.co for additional links requests.
❓ Frequently Asked Questions
How can I add a customised field to Customer details?
Email support@hook.co to request new custom fields.
Can I add a key metric to Customer details?
Key metrics can be added to Customer details in Hook Settings. Find out more here.