Don't worry! If for any reason we cannot accept your order, the authorization you see pending in your account will be reversed automatically within 3-5 business days. When your order is not accepted, it may be for one of the following reasons:
Your payment method
We cannot accept prepaid, CashApp, payroll, or government issued cards for recurring payments of our subscription-based products. Please try an alternative form of payment.
You have a prior business relationship us
You've held an account with Hooked on Phonics, Hooked on Math, or Hooked & Co. book clubs (formerly Early Moments) and due to the status of the account, our systems have rejected your order. This may be because you disputed an agreed-upon charge through your bank, or because you are otherwise not qualified for this offer based on our prior business relationship with you.
You have already taken advantage of a trial promotion
Due to the nature of our deeply discounted welcome offers, we can only offer these discounts once per household, and only to new customers. Our systems will have flagged, cancelled, and refunded your subsequent order as a duplicate.
Understanding Multiple Pending Charges or Payments
When a payment method is not accepted during a subscription attempt with Hooked & Company, the transaction is not completed, and your bank places a temporary authorization hold. This hold may appear as a pending charge in your bank statement but is not captured by Hooked & Company.
Reversal of Pending Charges
Pending charges are automatically reversed by your bank.
The reversal typically occurs within 3-5 business days depending on your bank’s policies.
No funds are taken in these cases, ensuring that the authorization hold simply expires. If the pending charge does not reverse after the standard 5-7 business day timeframe, you should contact your bank directly to inquire about the authorization hold and expedite its release.
Steps to Successfully Complete Your Subscription
If your payment method was declined or unsupported, you can take the following actions to complete your subscription:
Retry with a Supported Payment Method - Use a standard, bank-issued credit or debit card. - Avoid using unsupported methods such as prepaid credit or debit cards, employer cards, or services like CashApp.
Double-Check Payment Information - Ensure that the card details provided are correct, including expiration date, CVV, and billing address.
Contact Customer Support - If issues persist, reach out to Hooked & Company’s support team for further assistance.
FAQs
1. What happens to the pending charge if my initial payment is not accepted? Pending authorizations from unaccepted methods are reversed automatically within 3-5 business days. No funds are captured.
2. Can I use a prepaid card to subscribe?
It’s best to avoid prepaid cards as they are often not supported. Stick to traditional credit or debit cards issued by a bank.
3. Why do I still see a pending charge after my card was declined?
Your bank may not have released the authorization hold yet. Contact them for clarification if it’s been more than 5-7 business days.
4. Does Hooked & Company charge me if my payment fails?
No, Hooked & Company does not capture funds for unsuccessful transactions. The pending charge is a temporary hold placed by your bank. By following these steps and understanding the process, you can ensure a smooth experience while subscribing to services with Hooked & Company.
5. Why are there multiple charges on my statement?
These charges usually represent different components of your subscription, such as App Access, Practice Packs, or applicable taxes, and are not duplicate charges.
6. Can I attempt the $1 trial offer multiple times?
The $1 trial offer is limited to one per household, and additional attempts are flagged as duplicates with pending charges automatically reversed.
7. What happens when I reactivate my subscription?
Reactivating a paused subscription may trigger charges for components like app access or Practice Packs as their billing cycles resume.