If you are not delighted with any product, we accept returns within 30 days of your purchase date. As acknowledged when you ordered, we are unable to provide paid return labels, so you are responsible for paying return shipping costs. All materials must be intact to receive a refund. Accordingly, you must return all program components in their original packaging.
To prevent lost packages, we strongly recommend that you choose an insured delivery service and/or a service that provides tracking information, as Hooked and Company is not responsible for returned packages that are not received. Please allow four to six weeks from the date we receive your package for your refund to be processed to the original form of payment. We do not provide refunds for shipping and handling charges.
PLEASE FOLLOW THESE STEPS:
Contact our Customer Care Team to request a Return Authorization Number
Place the product in its original packaging
Place the packaged item(s) in a suitable shipping container
Note the Return Authorization Number on the package itself or on a note inside the package to ensure your return is properly attributed to your account
Ship with your carrier of choice to the appropriate address below
Orders returning from US
Address to return Hooked on Phonics, Spelling, or Math Practice Pack(s):
Hooked and Company
700 Gateway Dr.
Bolingbrook, IL 60440-44010
Orders returning from CANADA
Address to return Hooked on Phonics, Spelling, or Math Practice Pack(s):
Hooked and Company
277 Humberline Dr.
Toronto, ON M9W0B6
If you need to return a Box Kit product you have purchased from us, please reach out to the Customer Care Team by submitting your request below.