You may pause your App subscription and/or Practice Pack shipments at any time, allowing you to travel, catch up, take a break, etc. You may pause your Practice Pack shipments for up to 3 months while retaining App access. You can choose to pause shipments for 1, 2, or 3 months, based on your preference. During this pause, access to the App can be retained for a nominal monthly fee (fees may vary). Alternatively, you may pause your entire subscription (both App and Practice Packs) for up to 3 months, which will suspend both shipments and App access. Shipments will automatically resume after the pause period, and you will receive a reminder email beforehand. The reduced monthly fee allows users to continue app access during paused Practice Pack shipments, ensuring uninterrupted learning opportunities throughout the pause period. Pausing Practice Pack shipments is especially recommended if your learner needs extra time to focus on earlier lessons, ensuring sufficient practice before progressing to more advanced materials.
Visit Your Dashboard
Log in using your subscription email address and password you've created
If you have forgotten your password or you have not logged into the website before, select "First Time Login or Forgot password?" and we will send you an email to set a new one
Select Manage in the subscription you would like to pause
Select Pause Subscription and complete the prompts as needed
You will receive an email confirming your selections, as well as a reminder email about a week before your pause period ends - Any items that were shipped prior to initiating the pause will still arrive as scheduled.
When you pause the App before the renewal date, you will continue to have access through the end of the current paid billing cycle
You may return to your dashboard to resume shipments at any time, or extend your pause period if needed Additionally, you can update your subscription to resume shipments at a specific learning level, ensuring content matches your current skill stage. App access remains active even after all scheduled physical shipments have been completed, which allows you to continue using the learning platform without interruption.
To extend a pause, you'd select Resume Subscription, and then Pause Subscription again
Shipments will automatically resume after the pause period ends unless the pause is extended before that time.
NOTE: If you subscribed for App access via your App Store (and your App Store provider is billing you for the service) you will need to manage your subscription in your app store Subscriptions menu.