You may pause your App subscription and/or Practice Pack shipments at any time, allowing you to travel, catch up, take a break, etc. You may pause your Practice Pack shipments for up to 3 months while retaining App access. Alternatively, you may pause your entire subscription (both App and Practice Packs) for up to 3 months, which will suspend both shipments and App access. Shipments will automatically resume after the pause period, and you will receive a reminder email beforehand.
Visit Your Dashboard
Log in using your subscription email address and password you've created
If you have forgotten your password or you have not logged into the website before, select "First Time Login or Forgot password?" and we will send you an email to set a new one
Select Manage in the subscription you would like to pause
Select Pause Subscription and complete the prompts as needed
You will receive an email confirming your selections, as well as a reminder email about a week before your pause period ends
When you pause the App before the renewal date, you will continue to have access through the end of the current paid billing cycle
You may return to your dashboard to resume shipments at any time, or extend your pause period if needed
To extend a pause, you'd select Resume Subscription, and then Pause Subscription again
Shipments will automatically resume after the pause period ends unless the pause is extended before that time.
NOTE: If you subscribed for App access via your App Store (and your App Store provider is billing you for the service) you will need to manage your subscription in your app store Subscriptions menu.