Your billing and mailing address(es) can be updated at any time via your Account Dashboard. Follow the instructions below, and note that this information is updated in different areas of your account:
Log into Your Dashboard
If you have forgotten your password or you have not logged into the website before, select "First Time Login or Forgot Password?" and we will send you an email to set a new password
Update Shipping Address
Select Manage in your Practice Pack subscription box
Select Update under the current shipping address
Enter the new shipping address then select Save and your next subscription package will be sent to the updated address, provided it is updated before the package is shipped (if you have a package in the Cart ready to ship, please reach out to us so that we can ensure it delivers to the correct address.
Update Billing Address
Select Payments at the top of the screen
Select Edit under the current billing address
Edit your billing address and select Save
What to Do if Your Package Was Sent to the Wrong Address
When packages are sent to the wrong address, it is often due to incorrect or outdated information associated with your payment method or account. Below, we outline common reasons for delivery errors, steps to resolve the issue, and tips to prevent similar problems in the future.
Common Causes
Incorrect Address Linked to PayPal: When PayPal is used as a payment method, the address provided may be the one linked to your PayPal account. This address can override others you may have provided elsewhere.
Outdated Address on File: If your shipping address has not been updated since moving, the package may be sent to an old or incorrect address.
Steps to Resolve Incorrect Deliveries
Identify the Issue:
Confirm the address used for shipping by reviewing your payment method or account settings.
Contact Hooked & Company Support:
Provide the correct and full mailing address.
Clearly explain the issue, such as an outdated PayPal address or an error during registration.
Request Reshipment:
Once the correct address is confirmed, you can request a reshipment of the package.
Reshipments are processed at no additional cost in cases of incorrect delivery.
Allow Time for Delivery:
Reshipped packages typically arrive within 7-14 business days depending on your location.
Prevention Tips
Help ensure your packages are sent to the correct address in the future by taking the following steps:
Update Your Information: Ensure your shipping and billing addresses are up-to-date on PayPal and other payment methods.
Double-Check During Checkout: Always verify your address before placing an order to avoid errors during the registration process.
Proactively Contact Support: If you spot an error in your address after placing an order but before it ships, contact support immediately to correct it.
What to Expect
Reshipping is typically free of charge for errors related to outdated or incorrect addresses.
Delivery timelines for reshipped packages vary slightly depending on the carrier and destination but are generally 7–14 business days post-reshipping confirmation.
Additional Support
For any issues not resolved by the steps above or for further assistance, don’t hesitate to reach out to Hooked & Company’s support team. Provide your updated mailing address and order details to ensure your concern is resolved promptly.