Reasons You Might Be Charged After Cancellation
Partial Cancellations
If only part of your subscription, such as the Practice Pack shipments, was canceled but not the App access, charges for active elements may continue. Or, if you cancelled the App subscription that was purchased through your App store, this does not cancel the Practice Pack shipments if you added them later.
Make sure all subscription components are canceled individually by logging into the Dashboard.
Permanently Deleted Account
If you requested deletion of your account within the Hooked on Phonics App, this does not cancel any existing subscriptions to the program. Log into the Dashboard to cancel your subscription.
Timing of Charge and Cancellation
If you cancel your subscription after you see the renewal charge on your account, even if it is on the same day, the renewal charge will still apply as it reflects App access and Practice Pack shipping costs for the new billing cycle. We do not automatically provide refunds upon cancellation if your payment has already been processed. You can contact our Customer Care Team for further assistance.
Managing your account where you purchased
If your purchase was made through the Apple App Store or Google Play Store, this subscription type can only be cancelled in the App store of the device you purchased the subscription on.
If you purchased directly from our website/an advertisement for our discounted trial offer, your subscription can only be cancelled from the Dashboard.
Purchases from our website cannot be cancelled in the App store, and App store purchases cannot be cancelled via the Dashboard.
Cancelled Payments through Paypal/Apple Wallet/Google Wallet
If you cancelled payments for your subscription through Paypal, Apple Wallet, or Google Wallet, this does not cancel your subscription with us and we will continue to try and charge your account. Log into the Dashboard to cancel further payment attempts.