Reasons You Might Be Charged After Cancellation
Partial Cancellations: If only part of your subscription, such as the Practice Packs, was canceled but not the app access, charges for active elements may continue. Make sure all subscription components are canceled individually. ,
Timing of Cancellation: If a cancellation is processed after the renewal has appeared on your account, the renewal charge will still apply, as it reflects access and product shipping costs for the new billing cycle.
Unprocessed or Miscommunicated Requests: On occasion, a cancellation request might not be successfully recorded in the system. Double-check for confirmation emails or a cancellation status update on your Dashboard. ,
App Store Subscriptions: If your purchase was made through the Apple App Store or Google Play Store, cancellations must be managed through the respective platform. Hooked & Company may not have control over these subscriptions.
Ensuring Proper Cancellation
Cancel All Active Components: - Log into your Hooked & Company dashboard. - Navigate to the "Subscriptions" section. - Verify and cancel all active subscription components, such as App Access and Practice Packs.
Confirm Cancellation: Once you've processed a cancellation, check for a confirmation email. Retain this for your records as proof of cancellation.
App Store Subscriptions: For subscriptions through an app store, follow these steps: - Open the respective App Store (Apple or Google Play). - Navigate to your subscriptions page. - Locate "Hooked on Phonics" and click "Cancel Subscription." - Confirm cancellation.
Check for Multiple Accounts: - Verify email addresses associated with Hooked & Company subscriptions. - Ensure that all accounts have been checked and cancellations processed where relevant.