Why Did I Receive Duplicate Order Notifications or Confirmations?
Receiving duplicate order notifications or confirmations can be confusing. At Hooked & Company, our systems are designed to handle duplicate orders efficiently to prevent unintentional charges or issues. Below, we explain why these notifications may occur and what steps you can take to manage your orders and subscriptions effectively.
Why Do Duplicate Order Notifications Occur?
There are instances when an order may be submitted multiple times, often due to accidental resubmission during the checkout process. When this happens, our system processes the first order successfully and automatically cancels the subsequent submission as a duplicate. This prevents multiple charges or shipments for the same product or subscription.
How to Handle Duplicate Notifications
Check Your Subscription Status: To verify the status of your order, log in to your Hooked & Company account dashboard. Here, you can view all active subscriptions, including any recently submitted orders.
Order Cancellation and Management: If you'd like to cancel or modify your subscription, the dashboard provides self-service options for seamless management.
For additional support or to clarify any details regarding your subscription, feel free to contact our customer service team.