If your shipment is marked as "delivered" but you haven’t received it, follow the steps below to resolve the issue:
1. Verify Delivery Address
Ensure that the address used for shipment is correct:
Check delivery details via your account dashboard or confirmation email to verify the address your package was shipped to.
If you find the address is incorrect, update the address in your subscription. In such cases, your package can be re-shipped to the correct address.
2. Check with Household Members or Neighbors
Sometimes, packages are collected by a family member or neighbor:
Ask household members or neighbors if they might have received the package on your behalf.
Even if tracking shows "delivered," delivery scanners may not show precise details of the recipient.
3. Investigate with USPS
Contact USPS or your local post office to identify the package’s location:
Inquire if a package marked as "delivered" could still be in transit or delayed for another reason.
Occasionally, scans are logged incorrectly at the distribution center, and packages can still arrive later in the day.
4. Address Reshipment Policies
If you cannot locate the package despite your efforts:
Provide an alternate mailing address if the original delivery location was unsuccessful.
Note: Packages cannot be re-shipped to an address where the original delivery failed. Instead, a new address must be given for reshipment. Reshipments typically arrive within 7-14 business days at no additional cost.
Reporting Issues
In cases where none of the above steps locate your package, you can escalate the issue within your account’s customer support panel for further assistance. A representative may help initiate a reshipment or address any errors related to your order.