If your package is being shipped to the wrong address, please contact our Customer Care Team via chat, text, or email with your order number and the correct address you'd like to use for your subscription. If your package has already been shipped, we will reship it for you at no cost to the new address provided. Reshipments typically take 7-14 business days for delivery. Please note, however, that packages may not automatically be forwarded to a new address, depending on the type of forwarding request on file with the post office or the specific classification of shipments. Make sure to update your address directly with us to ensure future deliveries are sent to the correct location.
Common Causes of Incorrect Shipping Addresses
Outdated Payment Method Information: When using third-party payment methods like PayPal or Apple Pay, the shipping address may be pulled directly from the payment provider. If the address saved in your payment method is outdated, it can lead to misdelivery.
Address Not Updated During Checkout: If you were not prompted to update your address during checkout, the system may default to the address stored in your payment method or account.
Errors in Address Entry: Typos or missing details (e.g., apartment numbers) in the shipping address can also cause delivery issues.
Steps to Resolve Incorrect Shipping Address Issues
Verify the Address on File:
Check the shipping address listed in your account or order confirmation email.
If the address is incorrect, provide the correct address to the support team.
Request Reshipment:
If the package was sent to the wrong address, contact support to arrange a reshipment to the correct address. Reshipments are typically offered at no additional cost and take 7-14 business days for delivery.
Check with Local Post Office:
If the package shows as delivered but was sent to the wrong address, contact your local post office to investigate. If the package cannot be recovered, provide an alternate address for reshipment.
Refund Options:
If reshipment is not possible, you may request a refund for the undelivered items.
Preventive Measures for Future Orders
Update Payment Method Information:
Ensure your shipping address is accurate and up to date in your PayPal, Apple Pay, or other digital wallet accounts.
Double-Check Address During Checkout:
Review and confirm the shipping address before completing your order.
Standardize Your Address:
Use the standardized version of your address (e.g., street, city, state, ZIP+4) to match postal records.
Verify Address for Upcoming Orders:
After updating your address, ensure that upcoming orders reflect the correct information.
FAQs on Specific Scenarios
Why was my package sent to the wrong address when I used PayPal?
When PayPal is selected as the payment method, the shipping address is pulled directly from the address saved in your PayPal account. To prevent this, update your address in PayPal before placing an order.
Can I stop a shipment that has already been sent to the wrong address?
Once a package has shipped, it generally cannot be stopped or rerouted. If you won’t receive the shipment, the standard resolution is to process a refund or arrange a reshipment.
What should I do if my package was delivered to the wrong address?
If the package was delivered to the wrong address, check with neighbors or your local post office. If it cannot be located, provide an alternate address for reshipment.