How to Resume Your Hooked on Phonics App and Practice Pack Subscription
If your Hooked on Phonics subscription for the App or Practice Pack has been canceled, suspended, or inactive for any reason, you can resume it through your account dashboard. Follow the comprehensive steps below to restore access and continue enjoying your subscriptions.
Alternatively, you may also choose to reach out to customer support for assistance in reactivating your subscription. They can help continue from your previous progress. Additionally, the support team can assist with adjusting reading levels or provide personalized recommendations to ensure a smooth reactivation process.
Steps to Reactivate Your Subscription
1. Sign In to Your Account Dashboard
Use your account email and password to access the online Dashboard.
If you have forgotten your password, reset it via the login page or use the temporary password provided by support if applicable.
2. Update Payment Information
Navigate to the PAYMENTS section of your dashboard.
Add or update your payment method to ensure successful billing. This step is necessary even if you suspect your payment method is active but has been recently outdated or declined.
3. Verify or Update Address Information
In the ACCOUNT section, verify your address details, particularly your shipping address, which is essential for Practice Pack shipments. This can be updated if necessary.
4. Resume Subscriptions
Go to the SUBSCRIPTIONS tab in your Dashboard.
Locate the subscription you wish to resume, such as the App Access or Practice Pack subscription.
Select MANAGE, then click on RESUME SUBSCRIPTION. Follow the prompts until confirmation.
If reactivating the old Practice Pack subscription for the previous learner, ensure that the Future Pack Level is set to the materials you'd like to receive - your next shipment will generate overnight
OR If a new learner is using the program, visit the Special Offers tab to start a new Practice Pack subscription for that child
Subscriptions that are paused rather than canceled will automatically resume after the pause period ends. You will receive an 'Off Hold' email notification before the subscription is reactivated.